About Me
I’m an IT specialist and cloud computing student with a strong foundation in systems support, automation, and network security. I thrive in dynamic environments where I can apply my problem-solving skills to improve performance, reliability, and user experience. I’m currently pursuing a Bachelor’s in Cloud Computing with a Microsoft Azure focus and I bring hands-on experience across healthcare, education, and enterprise IT.
Experiences
Help Desk Technician
03/2025 - Present · Atrium Healthcare
- Provide migration support and configure new software and hardware.
- Deliver on-call support for MS Office-related issues.
- Translate technical concepts into clear language for non-technical users.
IT Specialist (Customer Service)
01/2022 - Present · La Familia Projects (PT Remote)
- Manage tablets and other devices for remote teams.
- Provide ad hoc tech support and website maintenance.
- Repair and maintain hardware ensuring minimal downtime.
Help Desk Technician I
06/2022 - 12/2024 · Innovative Technology Systems
- Delivered second-level support for server-class systems.
- Maintained laptops, tablets, and PDAs for diverse users.
- Achieved 95% customer satisfaction through weekly IT system administration.
IT Support (Freelance)
01/2022 - 01/2023 · TEKsystems
- Executed hardware refresh projects across multiple client environments.
- Delivered responsive and effective customer support for technical issues.
- Collaborated in team-based projects to meet deployment and migration deadlines.
Help Desk Intern
03/2021 - 06/2021 · TIAA
- Troubleshot technical issues and supported program launches.
- Designed a support website and learned Agile methodologies.
VR & IT Technician
01/2018 - 12/2019 · Museum of Sex
- Maintained VR systems and resolved technical issues for immersive exhibits.
- Ensured equipment readiness and collected user feedback.
Audio Visual Service Technician
01/2016 - 09/2018 · Stony Brook University
- Installed and operated AV equipment.
- Reported and escalated major repair needs.
Education
B.S. in Cloud Computing (Microsoft Azure Track)
Expected 01/2026 · Western Governors University
A.S. in Information Technology Management
08/2020 · Berkeley College, New York
Projects
Office 365 Migration Support
Supported enterprise-wide migration and user onboarding for Office 365 at Atrium Healthcare.
Website Support for La Familia Projects
Maintain and update organizational website improving accessibility and uptime.
VR Exhibit Technical Support
Delivered immersive tech support for a museum VR experience, ensuring seamless user interaction.
Skills
PowerShell, Python, Web Development
Networking Security, ITIL, Data Management
Linux, Windows, Mac OS
Customer Support, Agile, Troubleshooting
Hobbies
- Homelab tinkering
- VR exploration
- Cooking and baking